What Our Customers Say...

Robert Jauneika managed and negotiated a Sales Contract with a UK developer on behalf of a Trust I was involved with. I'd like to thank Rob and the team at H&H most sincerely for all the help provided over the many months it has taken us to get the deal completed. Simply put the Trust would have been lost without you - from the very first steps of setting out the opportunity and ultimately selecting the developer of choice all the way through to final signing off stages the service and support provided have been first class. Working with H&H has been a genuine pleasure - a wonderful experience from start to finish and I'd like to thank the team for your patience in explaining all the terminology and details to us relative to the process as you have managed us on this journey. Your support and guidance has meant a great deal throughout and all the Beneficiaries of the Trust are most grateful for all the professional help that has been provided. We will genuinely miss working with you and I hope I am fortunate enough to meet more people of your quality and standard to work with in my professional career. Keep up the great work and thank you so very much indeed once again for everything that you have done for us...

We cannot recommend the Carlisle branch of H&H highly enough. We recently used their estate agent services both to sell our family home and buy our forever home, locally to Carlisle. From the first contact to arrange viewing, to organising our property going onto the market ASAP, to everything in between (including several "blips"), Emma, Paul and the team made it as smooth and straightforward as possible. We cannot express our gratitude enough to Emma's dedication in making the whole process as stress free as she could - her professionalism, communication and honesty makes her a credit to the firm H&H and the industry on the whole. Thank you for making our dream move happen!

The team at H&H Penrith have been complete diamonds. They worked tirelessly to get our sale to completion. From the first property appraisal meeting to post sake messaging the team have been friendly and professional. A special mention has to be given to Sarah Parsons who has been exceptional at her job. Outstanding team.

It’s still a fact unfortunately that, in general, estate agents get a ‘bad press’. This report hopefully will correct the above assumption. Maybe not for the umbrella business of all agents… is there a name for a collection of estate agents? We have very recently exchanged with an agreed completion date on a property we’re buying and the home we’re selling. Job done. If only it had been that quick and simple. It has taken just over a year… yes a year to arrive at this point. However, there is a huge and positive advantage which has tracked our rather miserable journey all the way through. H&H Landestates agents Penrith. They have been absolutely brilliant, fantastic, superb,, marvelous and outstanding. Even these words cannot convey our thanks and gratitude for the service and commitment the team consistently applied on our behalf. Our journey was far from straight forward and probably unique and required them to adjust, remain continually flexible and find ways to ‘think outside the box’ to overcome the very many tall hurdles and massive disappointments we met along the way. None of which where the fault of the team. The stress, strain, frustration and ceaseless anxiety suffered daily was also felt by the team at the Penrith office. This did not detract them from professionally, but aggressively pursuing methods to solve each issue that arose. Of which there were many. They simply made us feel as though we were their only client and were always there for us with support, ideas and options. We got through this long tedious and difficult process only because of their daily and persistent endeavours. Even these comments can’t fully describe their commitment and good humour throughout. Thoroughly recommend anyone requiring an agent to get in touch with them. A massive thank you to the team at H&H Landestates, Penrith, Sarah, Grace, Sadie and Andrew.

We’ve just completed a house purchase through H&H Carlisle, despite living five hours away, and Sian Wilson was an absolute star from start to finish. The vendors were extremely awkward, yet Sian tirelessly stepped in, mediated, and kept the process moving when it could easily have fallen apart. Her friendliness, patience, and commitment were exceptional. She truly went over and above. We can’t recommend her highly enough.

I would just like to say thank you to all at the Penrith Office for assisting me to sell my Late Mothers Property recently everything was dealt with promptly with the stress taken out and progressed as quickly as it could be. I would definitely use H and H again.

Fantastic service from start to finish. Would highly recommend to anyone looking to sell. Emma was extremely helpful, patient and always on the ball. Thanks team H&H.

Couldn’t recommend Paul and his girls that work in the office Emma and Sian any more. Very helpful and kept regular contact with updates and chasing stuff up for me all the time . Excellent service .

We used H&H for our recent house move and they were fantastic from start to finish. Emma was very professional and extremely helpful throughout, keeping us informed an up to date on any developments as soon as they happened. One thing that stood out with H&H was their responsiveness, you could always get them on the end of the phone or at least a call back quickly, always positive and friendly, a pleasure to deal with.

H&H couldn’t have done more to help with the sale of our property. When information was not forthcoming from the solicitors, H&H made sure they contacted all parties and that we were fully informed at all times. Key dates would have been missed without H&H being proactive!

Right from the first contact, we received honest and realistic advice from Helen and the team at the Durham office with selling our land. Helen always listened to us and respected our views. They persevered with enthusiasm to a satisfactory conclusion. We would have no problem recommending their selling service.

Helpful staff. Good marketing. Kept me updated with viewings, feedback and progress on the sale

H&H was great helping me through my house purchase. Emma was always so helpful, always ready to reply to queries, explain parts of the process - she held my hand throughout! Couldn’t recommend Emma and the team highly enough, thank you.

We had a really positive experience with H&H Land & Estates Carlisle Estate Agency in the sale of our house. They were professional and knowledgeable, and communication was always clear and timely: they kept us fully informed at every stage of the process, something we really needed as we were dealing with the matter from abroad.

We have been trying to move home back up north, but finding it very difficult as its a 7 hour journey to see houses. We were lucky enough with H&H as Kate was happy enough to do us a video call viewing on FaceTime. Despite it being a very busy weekend for her, she got to us eventually on a Sunday afternoon. She didn’t rush anything and was very chatty, honest and knowledgeable about the whole viewing. Hopefully it could be the house for us!

I highly recommend H&H, Keswick, in particular Sharon Parker and her team. Sharon is a consummate professional, patient, concise and extremely efficient and kept in contact with me at all times. Nothing was too much trouble and her commitment and communication skills were second to none going over and above her duties which resulted in the successful sale of my property. The support I received throughout a stressful and difficult time was excellent and I cannot thank Sharon enough.

What a brilliant estate agent! We had a nightmare purchasing our beautiful new cottage due to a very complex financial situation, and having a mortgage broker flat out give up on us 6 months in. Despite all of this, Sharon could clearly see that we were serious and had all good intent of proceeding with the purchase. Sharon frequently kept in contact throughout to provide updates to both myself and the vendor, so we knew progress was under way. Most of all, Sharon went above and beyond in many situations. Making the effort to go our her way to call my mortgage broker when he was ignoring me, or my solicitor when they needed a push. We can't thank Sharon and the team enough. I truly don't think we'd have been able to purchase the property without their help. Thank you!

H&H were very professional. I would highly recommend them.

Very professional at all times and easy to deal with. Nothing too much trouble

Very professional staff and service

Brilliant service keep me informed from start to finish

This was my first time in letting a property. I chose H&H and have been very impressed with their speedy service in all areas of the letting. They have been brilliant and supported me all the way. I will defiantly use H & H for any future lettings. Excellent service Thank you !

The service from H&H land and estates was very good. They communicated information to me as and when it was required, in a professional manner. Will be using their services again.

My experience with H & H lettings has been excellent, Sarah the lettings manager is very professional, while still being very friendly & approachable, answering all questions, very patient if we asked what were probably unnecessary questions & looking to ensure that we get tenants that will fit in with what we want. While checking the house out between tenants & cutting the grass we met Justin who does viewings & he was brilliant. He is very friendly, while being on the ball at the same time, asking what we would be looking for in a tenement, so that as he showed people round he would be able to assess who were the most suitable people for us, passing that information on to Sarah & her team.

Sarah has looked after the re-letting for us very efficiently and smoothly. Very happy with the service.

Dear Sarah, This is the second time I have used H&H,on my rental properties and have not been disappointed, will definitely use them again. Andrew.

The girls are very helpful and reply to queries very fast.

Enquiry about rental property very polite, friendly and professional on phone, very nice to deal with and easy, awaiting a viewing date and am looking forward to dealing with them in person at viewing. Website is very informative and details everything you need to know about renting. Highly recommend!!

Lovely, helpful, patient, fantastic ladies, would use again!

Excellent service from Grace and the team, highly recommend. Very helpful.

Very professional. Cant thank the staff enough for all of their help in getting our property to completion stage.

Have used this company twice having had excellent service from a member of their staff who previously worked for another company. The offices in Grange-over-Sands and Penrith were both brilliant at marketing my 2 properties , successfully sold. In particular the office in Penrith I felt negotiated really well on my behalf and demonstrated flexibility enabling the property to remain available for sale at a time other agents refused , resulting in a sale. I have run a property business for 30 years buying and selling so can recognise good service when I see it. Recently I have been looking to buy in Carlisle and have had frequent contact with that office and found them very communicative and keen to help me.

Great service very professional and very helpful

Great staff, very polite and friendly.

Paula was a pleasure to deal with. 5⭐️

Most professional and well organized and helpful. Best overall in Carlisle by a long way.

I dealt mostly with James who was fantastic, very helpful and quick to answer any queries I had during the purchase.

Quick Individual professional service. We were kept updated and involved during the entire transaction. I can not praise Sharon and the entire team highly enough. Sharon especially kept me sane throughout this stressful time.

We have used other branches of H&H before - always helpful and approachable...the agents really seem to want to help. This time, we found a property to buy! When we first viewed the property, it was still under government Covid restrictions but this wasn't the agent's fault. We were stuck in a difficult chain and James liaised well with the different parties. He persuaded sellers to remain on-board. The offices are friendly and easily located. Would definitely use them again.

H&H Land & Estates, are by far the most professional estate agent I have ever used. From start to finish, they communicated with us . All the team are polite, friendly and professional people. I would highly recommend them to everyone.

We recently sold our property and couldn’t fault the service we received from H&H Land and Estates Cockermouth, right through from the initial valuation to completion. Throughout the whole process, they were always supportive and really helped speed up the sales process. All the staff were easy to deal with, friendly, professional and very prompt at dealing with any queries. I highly recommend and would not hesitate to use them again.

Just sold a cottage using Anya and the team at H&H in Cockermouth. What a fantastic professional team that were on the ball every step of the way, securing me the price I wanted. I have no hesitation in recommending them.

Anya and her team were absolutely fantastic from start to finish of the sale of our family home. They were professional and dedicated to selling our home and went above and beyond. Nothing was to much trouble for any of them. I wouldn't go any where else when selling a house. Fantastic Thanks so much

The whole team at the Cockermouth office were amazing from start to finish while buying our house. The service was second to non and the support they provided throughout the whole process was invaluable. I would not hesitate to recommend them to anyone looking to buy or sell!

I have found all the staff very professional, prompt and extremely approachable. During a difficult time, whilst selling several properties where there were a few hiccups, the staff saw me through the whole process and were always available and extremely supportive. The service provided was always excellent.

Just sold my house through H&H and would highly recommend them. Managed the whole process very professionally and were responsive and proactive throughout.

Having recently sold my house through H&H I would recommend the company and their staff. In particular Sharon Parker, who is not only friendly, approachable and professional but her tireless prodding of solicitors dragging their feet was invaluable.

I cannot recommend these enough from the moment Paul came out to value the property and have a chat, to Andrews amazing photos and they were amazing to Sarah's phone calls to book in viewings a lot of viewings they go above and beyond and blast all other estate agents out the water we will definitely use them again in the future .

The team at H&H land estates were nothing short of most excellent. From the onset of our purchase, the correspondence, assistance with legal matters and smooth running through to the handover of keys was exemplary. The welcome gift was the personal touch being icing on the cake. I'm hoping this is my last move but in the event of a relocation I would definitely approach H&H and would recommend their services to anyone looking for that personal, very friendly and above all swift, professional service. Many thanks indeed to Paul, James, Sarah and of course Ian who turned up endless times to let us in to view the property at relative short notice, superb service, great team.

All the team at the Lowther Street office have been so helpful and friendly. Service has been amazing. House sold within a couple of days thanks to the marketing and fabulous photos. Would recommend to anyone looking for a less stressful house move / sale experience. Thanks again. Your work has been much appreciated!

Excellent service , would highly recommend. Paula had several offers on my property within days of the property being on the market . The entire process was straightforward and I was kept updated regularly.

We bought a house marketed by H&H. Viewings were easy to arrange and H&H had no problem with us viewing again to measure up etc. James Harrison was helpful and informative and proved to be better at communicating with us than the estate agent firm we had chosen to sell with. We’ll be coming to H&H if we decide to sell in the future.

Nick from H&H proved incredibly helpful in preparing me for both a Cambridge geography interview and giving careers advice for University (not part of H&H's services but would like to say thank you). Very knowledgeable on rural environmental and social issues, and a very professional approach.

It took 6 1/2 months from accepting on offer on our property to actually moving. Sharon from H&H was chasing up and down the chain on a weekly basis to keep us informed ‐ even if it was only to say there was no movement. During what became at times a very stressful period, Sharon kept us sane. We can't thank her enough.

Really good and very helpful. Kept me informed every step of the way with our sale. Can recommend H&H and will certainly use them again should I need to sell or purchase a property in the future.

Super easy to communicate, prompt answering questions, happy to help with little things and tricky negotiations. Generally a really positive experience, and lovely staff. Grace in particular was awesome.

Reliable letting agents. Sarah and Shirley has helped us to find our best accommodation ever which we had stayed for the past few months. They are responsible for both tenants and landlords and they responds quickly each time when I met problems. Definitely recommend to anyone wants to find a lovely place to stay in Penrith!